Terms and Conditions:
- Please see your written contract for the full Terms and Conditions of service.
For Call in or Custom orders:
- Withdraw from or canceling an order must take place before your order has been shipped.
- If your withdraw takes place after wax approval and gem selection (if applicable) or before it is shipped; a 10% restocking fee will be deducted from your down payment (special order from our online store.)
- If your withdraw is during the wax creation process (if applicable) a 2.5% fee will be deducted from your security deposit.
- Items beyond our control as such as website downtime, shipping delays and all information such as pricing and lead time should be verified in written communication (email); we disavow any liability for informational errors not confirmed in writing.
- All designs from our ONE of ONE, Limited and Exquisite series lines of products are copyright and as such we limit access to these lines to our account holders. Any Copies or attribution, adaptation of our exclusive lines for commercial or non-commercial use is forbidden.
For Unlimited Series On-Line quote:
- Please note that some orders may be non-returnable and non-refundable. You will be notified in writing on your quote if this is the case.
For Treasure Chest purchases:
- All sales items purchased through Bling our on-line store offerings (stock design with no alterations) must have damage to the item not from damage during shipping or not be the correct item in able to be eligible to be returned for replacement of an undamaged or corrected item. Otherwise all sales of this fashion are final.
- We strongly recommend before you purchase your new Treasures such as rings that you confirm correct sizing before making your purchase. If you order a Treasure that does not fit it may not be accepted for return. Please see returns for more details.
Social Behavior:
- Behavior such as threats or intimidation and all unlawful behavior is forbidden and will not be tolerated.
- Online Defamation or Slander of SweetLeafJewelry.com, D.Lichman Company or any of their employees will not be tolerated. This includes any and all untrue negative posts on any and all social media platform.
- We take your satisfaction very seriously and confirm all sales with written physical or electronic approval. If we made a mistake we will own up to it and do our best to correct it. Our reputation is our business.
- If any of the above conditions are violated it may result in the loss of a user account.
Addendum:
- Full Payment is expected before any item is shipped or delivered
- All claims will be settled by arbitration.
Lead times:
- Treasure Chest purchases are usually processed and shipped within 12 to 24 hours.
- Unlimited Series online quotes are generally processed within 24 to 48 hours.
- Lead times vary throughout the year and can be up to or more then 5 months depending on the type of project.